Every precaution is taken to make sure your parcel arrives swiftly and safely, however in the unlikely event of a missing parcel, please contact your local post office to lodge an investigation. Please be aware that The Social Outfit cannot accept responsibility for missing orders. When checking out, please double check all address information, and consider using a workplace address if your home letterbox is not secure.
Australian orders: Shipping costs $10 or $15 (calculated on weight), and all orders are delivered via Australia Post Express. Once your order has been dispatched, you will receive a shipping confirmation email (including tracking number).
New Zealand orders: Shipping costs $18 or $41 (calculated on weight), and all orders are delivered via Australia Post Standard. Once your order has been dispatched, you will receive a shipping confirmation email (including tracking number).
Other international orders: Shipping costs start at $22, and are calculated by weight and destination country. All orders are delivered via Australia Post Standard. Once your order has been dispatched, you will receive a shipping confirmation email (including tracking number).
As we are a charity that creates made-to-order items, we want you to really love what you're buying and be sure it's perfect for you. All of our products are made by hand to the highest standard of quality, and are described as accurately as possible on our website. If you are unsure of fit, material or look, we recommend checking out our SIZING PAGE and reading through the product description thoroughly. We do discourage returns and exchanges as it is a costly process for us.
Remember when contacting us that we are a small-scale, ethical organisation. We care for our customers (we wouldn't be where we are without your support!) and will try our best to rectify any situation, but we aren't able to refund everyone’s return. Please be aware that we have one team member running our online store, and we’ll endeavour to respond to your request in a timely manner.
Got any more questions? Contact us at firstname.lastname@example.org.
EXCHANGES & REFUNDS
Please wrap securely and return the merchandise to the address below:
The Social Outfit
188 King Street
- Please be aware it is at the discretion of The Social Outfit to deem an item faulty.
- Doesn’t suit you? Incorrect size? Changed your mind? You can exchange your item with shipping at the customer’s expense, or receive a credit note.
- If any item is faulty on our part, we will offer you Refund, Exchange, Repair or Compensation. This will be assessed case by case.