This Privacy Policy (the “Policy”) provides information regarding the management and protection by The Social Outfit of personal data processed from website visits, purchases, and surveys.

It also explains the process to exercise individual privacy rights regarding one’s personal data held by The Social Outfit.

 

I: THE SOCIAL OUTFIT COLLECTION OF PERSONAL DATA

1. Collection of data

The Social Outfit collects personal data through website visits and purchases. To do so, The Social Outfit uses cookies, which are small text files, stored on your computer during the site visit. You can disable cookies through your browser. To know more about cookies please refer to Section III below.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information (such as your credit card number). In doing so, you allow The Social Outfit to store some of this information in The Social Outfit customer database. Your credit card information is not stored by The Social Outfit and is sent to a secure third party payment processor.

The Social Outfit may also collect non-personal information about you even if you do not purchase any products on the thesocialoutfit.org website. This includes but is not limited to any Personal Identifiable Information (PII) given when filling out a form on the Website or product and back in stock notifications.

We collect Personal Data from you when:

  1. You register an account on the Website;
  2. You use any of our related services, such as subscribing to our newsletter or product notifications;
  3. You browse our products and services or otherwise interact with our Website and Apps;
  4. You accept our cookies and other tracking technologies on your device;
  5. You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;
  6. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
  7. You sign up to our affiliate marketing partner network;
  8. You purchase a gift card for redemption on The Social Outfit;
  9. You participate in our promotions and giveaways, initiatives or any request for additional Personal Data such as customer surveys;
  10. We consult publicly available sources of information, or receive references or referrals from marketing and business partners, Related Companies, and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
  11. Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
  12. Our third-party analytics and other service providers, business or commercial partners provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
  13. You voluntarily submit your Personal Data to us for any reason.

We do not directly collect your credit card details to process your payment or for customer service purposes.  Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.  None of your credit card details are permanently stored with us.  However, we may collect your bank account details to process refunds.

2. What use is made of the information you provide on thesocialoutfit.org?

The Social Outfit may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfilment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, The Social Outfit may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment.

The Social Outfit may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, The Social Outfit may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the thesocialoutfit.org Terms and Conditions, or who may be causing injury to, or interfering with, other users of the thesocialoutfit.org website. In the event that The Social Outfit is acquired by a third party, The Social Outfit's customer list may be included in the transferred assets.

Please be aware that The Social Outfit does not control the policies or practices of third parties to which The Social Outfit discloses information about users of the thesocialoutfit.org website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

  1. provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness;
  2. register and maintain your user account and to verify your identity or age;
  3. process your order for our products or services, process or collect your payment for the order;
  4. deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;
  5. facilitate you transacting via alternative payment methods (such as Paypal); 
  6. process your returns or refunds in accordance with our Terms and Conditions;
  7. provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications;
  8. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website Terms and Conditions, Privacy Policy or other terms and conditions, and (iii) matters relating to the operation of your account via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide;
  9. personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritising products and services appearing in your search results or feed, or in communications we send you;
  10. monitor and enforce compliance with our Terms and Conditions, including dispute resolution;
  11. to carry out administration, marketing, planning, account security, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you;
  12. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive; and
  13. ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimising our Website.

(collectively, the "Purposes")

In addition, we may use and disclose your Personal Data for the following purposes, to:

  1. send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
  2. send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
  3. deliver ads that are related to our products and services that are targeted and personalised to your interests, attributes, preferences and experiences on the Platforms or other websites, apps or online platforms;
  4. enable businesses to deliver ads which are related to their products and services which may be of interest to you;
  5. provide you with any add-on or premium services;
  6. invite you to our private customer events;
  7. process your participation in our promotions and giveaways (including contacting you if you win, displaying your details online, publishing your name in relevant newspapers or disclosing details of winners to relevant authorities, if required by law), initiatives or any request for additional Personal Data such as customer surveys;
  8. process your participation in our business partners’ loyalty or point redemption programs;
  9. conduct market and customer research, analysis or tracking;
  10. promote our products and services on our Platforms;
  11. manage the administrative and business operations of The Social Outfit and complying with internal policies and procedures;
  12. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; 
  13. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page; and
  14. as part of or in anticipation of a business sale, merger, consolidation, investment, change in control, transfer of substantial corporate assets, reorganisation, liquidation, or similar business transaction or corporate event.

(collectively, the “Additional Purposes”)

We may also use or disclose your Personal Data for secondary purposes in accordance with Applicable Laws, or with your further consent.   

Finally, we may also collect information about you in an aggregated and anonymous basis - in order to conduct internal analysis of traffic patterns within our Website. This information is used by us to administer and improve our education and training products and services.

3. Security

The Social Outfit has implemented security measures to protect the personal information you provide against unauthorised access and use. In particular:

  • All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organisational measures such as employee security through vetting and supervision.
  • All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred.

 

II: PROCESSES TO EXERCISE PRIVACY RIGHTS AT THE SOCIAL OUTFIT

1. Changes and access to your personal information

The Social Outfit responds to individual requests for access to one’s personal data, and for changes as necessary, within one month. You can make these requests by following the instructions in Section II, Clause 5 - Contact Us. Should The Social Outfit deny the request, it will provide an adequate justification.

2. Rectification 

Rectification requests can be made by following the instructions in Section II, Clause 5 - Contact Us. The Social Outfit provides rectification as soon as possible within one month. Should The Social Outfit deny the request, it will provide an adequate justification.

3. Right to object 

Individuals may withdraw consent and object to the use of their personal information. In that case, The Social Outfit will keep the data until the individual chooses to unsubscribe but will not use the data except to provide services requested by said individual.

4. Restriction on processing

The Social Outfit will inform suppliers and subcontractors as the case may be, of the restrictions on processing of data relating to that individual.

5. Contact us

To exercise your rights pursuant to the present section, or if you have any questions about The Social Outfit's Policy and practices, please feel free to contact us by phone at (02) 9550 3691 or via email at info@thesocialoutfit.org.

6. Changes and updates to the Privacy Policy

By using the thesocialoutfit.org website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects The Social Outfit's current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the thesocialoutfit.org website. Please check the thesocialoutfit.org website periodically to remain informed of any changes or updates to The Social Outfit's privacy policies and practices. If you allow The Social Outfit to retain the personal information you provide on the thesocialoutfit.org website in its customer database and The Social Outfit intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, The Social Outfit will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.

7. Managing your email preferences

When you subscribe to newsletters or notifications, we collect your email to send you exclusive email updates and promotions. You may unsubscribe from newsletters or notifications at any time by clicking the unsubscribe link at the bottom of every newsletter email.

 

III: INFORMATION ABOUT COOKIES

1. What is a cookie?

A cookie is a small text file stored on your device that makes it possible to save and track data about your use of thesocialoutfit.org. For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser.

By continuing to use the thesocialoutfit.org website, you consent to our cookie settings and agree that you understand the terms of our cookies policy. You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

2. What cookies do we use?

There are two categories of cookies on the thesocialoutfit.org website:

Website functionality cookies
These cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalise, facilitate and improve your browsing experience.

Third party cookies 
These cookies allow us to track navigation during your visits to the website. This allows us to personalise our activities and advertisements to your preferences. Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks. We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymised or pseudonymised.

3. Managing your cookie preferences

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the thesocialoutfit.org website. In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser. Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer

    Go to Tools menu, then Internet Options.
    Click on Confidentiality, then click on Advanced.
    In the Cookies window, select your preferences.

Google Chrome

    Click the Chrome menu, the upper right button.
    Select Settings then click on Show advanced settings.
    In the Privacy section, click the Content settings button.
    Select your preferred option(s) in the Cookies section.

Firefox

    Click the Menu button and choose Preferences.
    Select the Privacy & Security panel and go to the History section.
    In the drop-down menu next to Firefox will, choose Use custom settings for history.
    Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them.
    Select your preferred option(s) in the Cookies section.

Safari

    Click on Safari, then Preferences.
    Click on the Privacy tab.
    Go to Block cookies and select your preferred option(s).