Shipping & Returns
How much is shipping?
We send out every order securely with parcel tracking via Australia Post. We'll email you a tracking number on dispatch so you can keep track of your order.
We offer free shipping for all domestic orders within Australia of $250 and above. Standard shipping costs $12 and arrives within 3-5 business days to most areas. Express shipping costs $17 and arrives within 1-2 business days to most areas.
How long does dispatch take?
We're all about slow fashion production at The Social Outfit. In order to prevent excess stock at the end of the season, we produce small size runs which often means that your order enters production once purchased.
Production takes 5-7 business days from order to dispatch, but we'll let you know via email as soon as your order is ready and making it's way to you!
If you'd like to check whether the style you're purchasing is in stock, feel free to send us an email or give us a call.
I live outside of Australia - do you ship internationally?
Absolutely! Shipping costs start at $22, and are calculated by weight and destination country.
For our Kiwi friends in New Zealand, shipping costs $18 or $41 (calculated on weight).
Unfortunately, we do not offer exchanges, returns or refunds for international orders.
Do you offer Click & Collect for online orders?
We sure do! Simply select the 'Pick Up' option at checkout and we'll let you know once your order is packed and ready for you to pick up.
Click & Collect orders can be picked up at our Newtown shopfront located at:
188 King St,
Newtown NSW 2042
Exchanges & Returns
What's your exchange and return policy?
We want you to be happy with your purchase & we understand that not every item will work out which is why we offer exchanges & refunds for full-price items purchased online within 30 days of receipt for a credit note or full refund (excluding shipping costs).
All sale items purchased are final sale - no refunds or exchanges unless the item is deemed faulty.
As a small charitable organisation that often makes to order, we ask that you please be mindful when purchasing our products.
I'm not sure which size to order.
We totally get it - shopping online can be super tricky! That's why we've put together a couple of resources to help make your shopping experience just that much easier.
You can check out our Sizing page for our general sizing information as well as our Model Size Guide that'll hopefully give you a reference point.
We also provide garment measurements for each product on its product listing page - we recommend going old school, grabbing a tape measure and comparing a similar garment you have at home to the one you're planning to purchase!
How do I go about making an exchange or refund?
Simply contact us via email or over the phone so we can get the details of the order & items you'd like to return.
Then you can securely package the item(s) you're returning and pop them in the post to us at:
188 King St
Newtown NSW 2042
Please note - for exchanges you will need to cover the cost of shipping the exchange back out to you.
Are there any items that can't be refunded or exchanged?
Items purchased on sale and international orders cannot be refunded or exchanged.
Due to our hygiene safety policy, we are unable to offer refunds and exchanges on Face Masks and Earrings unless faulty.
Can I return an item if it's faulty?
Yes - if an item is faulty, we'll be happy to provide a refund, exchange, or repair. Please keep in mind this will be assessed on a case by case basis.
Please remember that much of the fabric we use is deadstock, remnant and end of roll fabric diverted from landfill and may have unique variations or imperfections that just add to the charm!